Bilingual Customer Support Analyst (Portuguese & English) - Barra Funda, São Paulo (On-site)

We are hiring Bilingual Customer Support Specialists to join a global travel reservation platform in a fast-paced, customer-focused environment.

In this role, you will support customers with questions related to bookings, payments, and platform usage, delivering efficient and high-quality service via phone and email. As part of the recruitment process and daily activities, English will be used frequently, including spoken and written communication.

🧩 Key Responsibilities

• Handle customer inquiries related to reservations, billing, and platform usage

• Provide support via voice calls and email

• Resolve issues efficiently while ensuring a positive customer experience

• Communicate clearly and professionally in Portuguese and English

• Follow internal processes and quality standards

✅ Requirements

• Advanced English (B2/C1) – spoken and written

• Portuguese fluency

• Availability to work on-site in Barra Funda

• Good communication skills and customer-oriented mindset

• Availability to work rotating schedules

• Comfortable handling phone-based support in English

⚠️ Part of the online interview will be conducted in English.

💼 Work Schedule

• Work model: On-site

• Shift options:

  • 08:00 AM – 04:12 PM

  • 11:50 AM – 08:00 PM

• Schedule: 5x2 (rotating days off)

🎓 Training

• Duration: 3 to 4 weeks

• Schedule: Monday to Friday, 09:00 AM – 06:00 PM

💰 Compensation & Benefits

• Salary: R$ 2,200.00

• Benefits package includes:

  • Health insurance

  • Dental plan

  • Meal allowance (VA/VR)

  • Transportation allowance (VT)

  • Career development plan

📅 Start Date

• February 3rd (with additional openings in March)

If you are passionate about customer service, enjoy helping people, and are confident using English in your daily work, we’d love to hear from you.

👉 Apply now and take the next step in your customer support career!